DOCUMENT CONCERNING THE
REGULATIONS GOVERNING USE AND PROTECTION OF USERS OF THE WWW.PALLADIUMACADEMY.COM WEBPAGE
1. PRESENTATION
The aim of the present document is to establish
the regulations governing the use and protection of users of this website, www.palladiumacademy.com,
belonging to FIESTA HOTELS & RESORTS, S.L. (hereinafter FIESTA), CIF/NIF ESB45010808, based in Avenida Bartolomé
Roselló, 18, 07800 Ibiza (Balearic Islands), Spain,
Tel. +34 971-313811 and Fax +34 971- 312964.
FIESTA uses the www.palladiumacademy.com webpage
to make personal information and services relating to our hotels available,
such as Online reservation of rooms and additional
services, Customer services and Job market, trying to improve the commercial
relationship we have with our clients and efficiently managing the requests
that they make.
The use of the page and/or its services implies
the complete and unreserved acceptation, and entailing validity, of each and
every one of the General Conditions covered in these regulations governing use.
The access and use of certain services offered to the users in www.palladiumacademy.com
may be subject to determined conditions that, depending on the concrete case
complement or replace these regulations of use. For this reason the user, prior
to the access and use of the services and contents, has to read and accept said
conditions.
2. USE OF THE WWW.PALLADIUMACADEMY.COM WEBPAGE AND SERVICES
The user agrees to use the www.palladiumacademy.com webpage and the services
offered to him/her via the webpage, in accordance with the dictates of Law,
Morality, good practices and public order, as well as the terms stipulated
under the present Regulations governing use. As a consequence, he/she is under
the express obligation not to use the www.palladiumacademy.com webpage or its
services for illicit ends or effects or contrary to the terms established under
the present Regulations governing use, or breach rights or third-party
interests that, in any way, may damage the www.palladiumacademy.com webpage or
prevent it from being used normally.
FIESTA may, in order to improve the operation of
its webpage and for the benefit of its users, unilaterally modify, at any
moment and without prior warning, the offered services or any substantial
aspect of the current webpage, or the technical and operational conditions or
conditions of use of the services in www.palladiumacademy.com.
Access to any kind of content in the webpage
does not imply any right whatsoever to its reproduction and/or distribution and
this is not permitted without the prior consent of FIESTA.
3. PRIVACY POLICY – USERS' PERSONAL
DATA PROTECTION BY FIESTA
FIESTAis keenly aware of the need to protect the
personal data of both web site service users and customers. This is the purpose
of this Privacy Policy (or Data Protection Policy). The owner of this web site
hereby informs USERS of the web site about the way the personal data they
provide will be used, so they can freely and voluntarily decide if they wish to
supply the information requested.
FIESTA reserves the right to change this Policy
in order to adapt it to new legislation, legal criteria, sector
practice or company interests. Any changes made to the Policy will be announced
sufficiently in advance for users to be fully aware of its content.
3.1 RESPONSIBILITY
Responsibility for handling personal data is:
FIESTA HOTELS &
RESORTS S.L.
CIF/NIF ESB45010808
Avenida Bartolomé Roselló, 18, 07800 Ibiza (Baleares)
Tel: 971-313811 E-mail:rgpd@palladiumhotelgroup.com
3.2 PURPOSE OF DATA HANDLING
The purpose of collecting and handling personal data via the different
forms owned by FIESTA made available to Users, is, depending each specific
case, in order to manage their relationship with our services and deal with
requests for information, queries, complaints, congratulations or suggestions
regarding publications or any other services or activities, functions or events
supplied, offered, funded and/or sponsored by FIESTA. Specifically, we handle
data for these purposes:
ü
To manage your stay
in our hotels and offer you the best service. Including the Guest Register
Information and if applicable, registration for conferences organised
by or with the participation of FIESTA and companies acting under the trading
name of "Palladium Hotel Group".
ü
Obtaining customer
feedback via satisfaction surveys.
ü
Managing job
applications by collecting CVs, in order to contact applicants and complete the
recruitment and selection process.
ü
Manage your request
to receive our electronic messages and newsletters.
ü
Inform you about
news, events and our products and services that may be of interest to you, as
well as to send you commercial messages via any media (including electronic).
ü
Manage our SPA
service, in accordance with applicable regulations and your request.
3.3 STORAGE PERIOD
The personal
data provided will be stored for the appropriate period to comply with legal
obligations to during the period that may be required by a judge or
magistrate's court. Data based on consent will be stored as long as consent is
not withdrawn or handling opposed. Additionally, with the aim of improving your experience for future
stays in our hotels, we will maintain the data related with your past stays
during a period
of seven years, unless you would communicate the contrary. In that case it will
be maintained the period according to legal obligations and during the period
that may be required by a judge or magistrate's court. CV data received as part
of recruitment processes will be stored for a period of four years.
3.4 AUTHORISATION
FIESTA is authorised to handle personal data,
according to the following rules:
·
If this has been requested, in accordance with
the consent granted by the interested party for one of several specific
purposes as set out in article 6.1 a) of the General Regulations for Personal
Data Protection when they complete the forms and mark the box provided for that
purpose.
·
In order to execute a service provision
contract, as set out in article 6.1 b) of the General Regulations for Personal
Data Protection.
·
On the basis of a legitimate interest for
security and access control purposes in accordance with article 6.1 f) of the
General Regulations for Personal Data Protection. An assessment will be made of
the extent to which this is proportionate and pertinent to the rights of the
interested parties.
3.5 DATA ACCURACY
In order for data stored in our
computing and/or paper files to be a true and accurate reflection of reality,
they will be kept updated wherever possible. To this effect, Users must make
any changes directly where this is available or by using a reliable method to notify
the appropriate section or department in FIESTA.
3.6 ADDRESSEES
The personal data you provide to whoever is in charge
of handling it may be passed on to the following types of addressees:
·
Third
parties to whom the company is obliged to supply information, such as public
authorities, for the purpose of complying with the requirements of such
authorities and with applicable legislation.
·
Companies
operating under the trading name of "Palladium Hotel Group" in the hotel
sector, in order to correctly handle your contractual relationship as a result
of the centralisation of administrative and computing
processes in place in the business group. Reservation centres
for the companies operating under the trading name of "PALLADIUM HOTEL
GROUP" are based in Spain. In the case of Latin
American countries, reservations are centralised in
the Dominican Republic and are then forwarded to Spain. All the web sites of
the PALLADIUM HOTEL GROUP are owned by Spanish companies and are housed in
Spain.
FIESTA has handling agents, with whom it has signed contracts for data
access in accordance with the content of article 28 of the General Regulations
for Data Protection. Specifically, it uses event organising
companies and newsletter sending services.
FIESTA does not trade, sell or carry out any other similar activity with
your personal data, only handling your personal data for the purposes indicated
and for the sole use of FIESTA and of the companies operating under the trading
name of "Palladium Hotel Group".
3.7 USERS' RIGHTS
However, the person to whom the personal data belongs may in any case
exercise the rights granted to them by the General Regulations for Data
Protection, namely:
•
The right to
request access to their own personal data
•
The right to
request rectification or deletion
•
The right to
request the limitation of their handling
•
The right to oppose
handling
•
The right to data
portability
The interested party may exercise these rights by issuing a written
request accompanied by a copy of their national identity document, specifying
which of the above rights they wish to exercise and sent to the following
address: FIESTA HOTELS & RESORTS S.L. Dirección: Avenida Bartolomé Roselló, 18, 07800 Ibiza (Baleares)
or by sending an e-mail to rgpd@palladiumhotelgroup.com
In the
event the interested party considers their right to personal data protection to
have been breached, they may send a complaint to the Spanish Data Protection
Agency (www.agpd.es).
4. LINKS TO THIRD PARTY CONTENT
FIESTA HOTELS & RESORTS, S.L. has no control over, nor does it accept any
responsibility for, the information contained in third-party WebPages which are
accessed via links. The presence of these links in the www.palladiumacademy.comwebpage is
of a purely informative nature and under no circumstance will it be considered
to be a suggestion, invitation or recommendation of the said links.
5. GUARANTEE AND INTERRUPTION OF SERVICES
FIESTA HOTELS & RESORTS, S.L. does its utmost to maintain the continuity of
the services and information offered through its www.palladiumacademy.com
webpage. Nevertheless, it cannot guarantee the continuity and availability of
these services in the future.
FIESTA will not be held responsible for any
damage or loss of any kind which may be attributable to the incorrect operation
or lack of availability of the www.palladiumacademy.com webpage and its related
communication systems, due to causes of force majeure
or the interruption or interference in the information transference networks.
6. CONTACT INFORMATION
You may get in contact with FIESTA HOTELS & RESORTS, S.L. by the following
methods:
In writing, addressed to
FIESTA HOTELS &
RESORTS, S.L. - Customer Service Dpt.
Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain
E-mail :
acliente@palladiumhotelgroup.com
7. APPLICABLE JURISDICTION
The FIESTA HOTELS & RESORTS, S.L. webpage is governed by Spanish law, and
in order to resolve any dispute that may arise with users, with respect to
conditions of use and any other claim relating to the content and services of
the webpage, these disputes will be submitted to the Judges and Courts of
Ibiza, and will be interpreted in compliance with Spanish Law, the parties
expressly renouncing their own jurisdiction or any other that may correspond to
them.